iboplayer Platform Privacy Notice

This page describes what we collect when you use iboplayer and how we keep that data protected across your account, deposits, withdrawals, and gameplay activity.

We at iboplayer operate an online entertainment platform available where local law permits. When you create an account, log in on your mobile device, deposit funds via DANA or e-wallet, or place a wager on Liga 1 matches or live-dealer tables, you share personal and financial information with us. Our privacy policy sets out how we collect, store, use, and safeguard that data. We are committed to transparency about our data practices and your rights under applicable privacy law.

Our platform processes account data across multiple systems—KYC verification, payment gateways, game servers, and customer support—each with its own security layer. This notice explains each stage and your control over your information.

What Data We Collect on iboplayer

We collect personal information in three categories: identity data, financial data, and activity data. Identity data includes your full name, date of birth, email address, phone number, and government-issued ID number (KTP, passport, or driving license). We require this information to verify your identity and comply with anti-money-laundering regulations across the jurisdictions where our service operates.

Financial data covers your bank account details, e-wallet identifiers (DANA, e-wallet, mobile banking, local payment, online payment), deposit amounts, withdrawal requests, and transaction history. We collect this to process your deposits and withdrawals, reconcile your account balance, and detect fraudulent activity. Activity data includes your login timestamps, device type (Android phone, iOS browser, desktop), IP address, game selections, bet amounts, and support tickets. We use this to improve our platform, troubleshoot technical issues, and enforce our terms.

How We Use Your Data on iboplayer

We use your identity and financial data to operate your account, process deposits and withdrawals, and comply with legal obligations. Your KYC documents are verified against government records and retained for seven years as required by Indonesian financial regulations. We do not sell your personal data to third parties. However, we share your information with payment processors (e-wallet, mobile banking, local payment, online payment, and e-wallet partners), our KYC verification vendor, and our customer support team.

Your activity data helps us detect patterns of problem gambling, fraud, or account compromise. If we notice unusual withdrawal requests or rapid account changes, we may freeze your account temporarily and contact you to verify the activity. We also use aggregated, anonymized data (never linked to your name) to improve game performance, optimize our mobile app, and understand which payment methods are most popular in Jakarta, Surabaya, Bandung, and Medan.

Data Storage and Third-Party Processors

Our servers are located in Southeast Asia and may sit outside your jurisdiction. We encrypt all data in transit (HTTPS) and at rest (AES-256). Your password is hashed and salted; we never store it in plain text. We retain your account data for as long as your account is active, plus three years after closure for regulatory compliance. Your KYC documents are retained for seven years.

We use third-party processors for specific functions: payment gateways handle your e-wallet and mobile banking transactions; a KYC vendor verifies your ID; our hosting provider maintains our servers; and our analytics platform tracks anonymized usage patterns. Each processor has signed a data-processing agreement committing them to the same security and confidentiality standards we maintain. We do not transfer your data outside Southeast Asia without your explicit consent.

Your Rights and Data Access on iboplayer

You have the right to request a copy of all personal data we hold about you. Log in to your iboplayer account, navigate to Settings → Privacy, and select "Download my data." We will compile your information and email it to you within 14 days. You also have the right to correct inaccurate data: if your registered address is outdated, update it in your account profile or contact our support team.

You may request deletion of your account and associated data, subject to our legal obligations to retain KYC documents and transaction records for regulatory purposes. If you close your account, we will anonymize your gameplay history and delete your password within 30 days. You cannot withdraw this request once submitted. To initiate account closure, contact our support team with your account email and a government-issued ID photo.

Cookies and Mobile App Data on iboplayer

Our website uses cookies to remember your login session, language preference, and device type. These are essential cookies; without them, you cannot stay logged in. We do not use tracking cookies or third-party advertising pixels. Our mobile PWA (progressive web app) stores your login token locally on your device; if you clear your browser cache, you will need to log in again.

Push notifications on your Android or iOS device are optional. You can enable or disable them in your iboplayer account settings under Notifications. We send notifications only for account security alerts (login from a new device, withdrawal initiated), promotional offers during Idul Fitri or Imlek, and Piala AFF match updates if you have subscribed to sports alerts. We do not share your device token with third parties.

Contact and Policy Updates

If you have questions about how we handle your data, contact our support team at [email protected] or through the in-app chat. Our support team operates during standard business hours and responds to data-access requests within 14 days. We review this privacy policy annually and update it if our data practices change. Material changes (such as a new third-party processor or data retention period) will be announced via email to your registered address at least 30 days before taking effect.

Our services are available only where local law permits. If you access iboplayer from a jurisdiction where online gaming is prohibited, you do so at your own risk and we cannot be held liable for legal consequences in your region. We comply with the privacy laws of the jurisdictions where we operate and cooperate with law enforcement requests for data disclosure when legally required.

This privacy notice was last updated in 2024 and applies to all users of iboplayer, whether accessing via mobile browser, PWA, or desktop. By using our platform, you consent to the data practices described here.